Shipping policy
At Seasons Clo, we are committed to getting your orders to you as quickly and securely as possible. Please read our shipping guidelines below to ensure a smooth shopping experience.
1. Shipping Options & Rates
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Standard UK Shipping
- Delivery Time: 3-5 business days
- Cost: £3.50 (Free on orders over £100)
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Express UK Shipping
- Delivery Time: 1-2 business days
- Cost: £4.50 (Free on orders over £150)
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International Shipping
- Delivery Times and Rates: Calculated at checkout based on destination and weight
2. Order Processing Times
- All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email.
- You will receive another notification when your order has shipped.
3. Delivery Issues & Delays
We strive to meet our estimated delivery times; however, delays may occur due to high order volumes, postal strikes, or other unforeseen circumstances. In such cases, we will keep you updated and provide tracking information wherever available.
4. Tracking Your Order
Once your order has shipped, you will receive a tracking link via email or SMS to follow its journey. Tracking information may take up to 24 hours to update.
5. Shipping Restrictions
- We currently do not ship to PO Boxes or APO/FPO addresses.
- Orders shipped outside the UK may be subject to customs fees or import duties, which are the customer’s responsibility. Please check your country’s customs regulations before placing an order.
6. Lost or Damaged Packages
If your package is lost or arrives damaged, please contact our Customer Service Team at info@seasonsclo.co.uk within 7 days of the delivery date. We will work to resolve the issue and may offer a replacement or refund, depending on availability and the nature of the issue.